Production
Made to order, by hand.
Every Paperverse is made when you order it — printed, framed, mat-cut (when applicable), and packaged before it ships. Production takes 3–5 business days.
This is intentional. We don't keep inventory. The print, the mat, and the frame all start as raw material the day after you order.
Shipping
United States only at launch.
Where we ship
All 50 US states + DC. International shipping is coming after launch — email us to be notified for your country.
How long it takes
| Stage | Time |
|---|---|
| Production | 3–5 business days |
| Transit (US) | 3–5 business days |
| Total | 1–2 weeks order to door |
What it costs
Calculated at checkout based on size and ZIP code. We don't mark up shipping — what the carrier charges is what you pay.
Packaging
Each frame ships in a custom corrugated mailer with foam corners and rigid backing. Designed to survive a shipping handler having a bad day.
Tracking
A link, the moment it ships.
You'll get an email confirmation when your order is placed and a second email with a tracking number when it ships. The tracking number is live the moment the carrier scans the package.
If it arrives damaged
We'll fix it. Quickly.
Damage from carriers happens occasionally even with our packaging. We'd rather you have a perfect Paperverse than the right paperwork.
Returns
30 days, original condition.
The window
You have 30 days from delivery to start a return on a Paperverse you've simply changed your mind about.
Condition
The print and frame must be in their original packaging and condition. We can't accept returns on items that have been hung, scratched, or where the frame backing has been opened.
Process
- Email [email protected] with your order number and the reason — no formal RMA needed.
- We'll send a return shipping label.
- Once we receive the return in good condition, we'll issue a refund within 5 business days.
Restocking allowance
Because each Paperverse is made to order, change-of-mind returns include a 15% restocking allowance, deducted from the refund. Damaged, defective, or wrong-product returns are always at no cost — full refund or replacement.
Custom and gifted orders
Custom verse requests (when this becomes available) are non-refundable except for damage or defect. Gifted orders can be returned by the recipient with the order number.
Exchanges
Different size, frame, or mat.
If you'd like to swap to a different size, frame finish, or mat option, the simplest path is a return + new order. The 15% restocking allowance still applies on the return; you place the new order at the regular price.
If the issue is on us — wrong item shipped, frame finish doesn't match what you ordered — we'll handle the swap end-to-end at no cost. Email us with your order number.